The Next Step

“At the beginning I found it difficult letting ago – most founders are something of a control freak – but I worked out that if I carried on trying to do everything, the business couldn’t continue to grow,” says Young. “Of course, it’s difficult to delegate, but I realised, for example, that there are more important things for me to do than update Twitter – and that someone else could do it better as they would have more time. If we fast-forward to now, I’ll check up on things if I need to, but I’m focusing on what’s ahead, not looking over anyone’s shoulder. And then you realise that people are coming up with ideas that you’d never have thought of when you were doing those tasks.”